Work With The Best

There has never been a better time to join the MiFinity team! Want to join a dynamic and global tech company, that is aiming for the stars?

MiFinity is growing rapidly and we are looking for the best people to join us, and help shape our continued future success. You will be joining some of the best-picked talent in the industry.

If you are interested in joining the MiFinity family, send us your CV with a cover letter to our email!

Account Manager

21/08/2024

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We offer a range of cost effective and efficient end-to-end payment solutions. We have more than 20 years’ experience in the online payments space with a growing network of global partner relationships and a best-in-class, highly secure and regulated technology platform. We partner with specific providers that support us on our growth strategy across existing and new sectors.

Our mission is to be the market leader in the online payment sector. Our product portfolio is aimed at businesses, merchants, and consumers. Our headquarters are in Belfast with regional offices in Dublin and Malta. The cornerstone of our core services is the MiFinity eWallet which supports the transfer of money to almost anyone in the world through our bank network and local payment options. We are looking to expand the Business Development Department. The successful candidate must have knowledge within the online payment industry and strong account management background.

Responsibilities will include:

• Maintain a solid understanding of the MiFinity eWallet and other payment processing solutions, systems, services, and products.

• Provide accounts with superior and professional service, support, and follow-up for operational requests as well as for more complex projects and integrations, if required.

• Display a strong understanding of each merchant’s business model, to effectively promote MiFinity’s payment solutions in order to grow the existing portfolio and help merchants optimize their payment processing activities.

• Engage the Marketing and Product team to develop marketing support for merchants where the business case exists and where it will make us be a better partner for our merchants.

• Reach revenue targets within assigned accounts through effective leadership, consultative support, and relationship building to contribute to the attainment of the Company’s sales goals and to avoid account attrition.

• Regularly monitor processing activities of merchant accounts, communicate, and interpret pertinent information, patterns, and trends to clients.

• Conduct regular account review meetings, ensuring merchant contact is maintained and all issues are identified, addressed and that relationships are built and strengthened.

• Convey clear and accurate information at all times to merchants regarding industry rules and regulations, security and compliance matters, product information and project progress.

• Collaborate with Product, Risk, Marketing, and other internal departments to effectively respond to merchants’ inquiries and concerns, and to communicate feedback on customer and partner requirements, preferences, and valued-added features.

• Provide consultancy-like advice about the payments market to clients.

• Provide accurate and timely market information on your selected market sector to help drive our future marketing and product strategies.

• Always foster a positive and harmonious inter-departmental relationship.

The ideal candidate will have:

• Prior experience in account management, customer support, sales, or business development, ideally, but not limited to the online gaming and online payments space.

• Industry experience would be a positive.

• Strong knowledge of the payments industry.

• A Highly customer focused work ethic and solid experience supporting large merchants, and a proven track record in growing an existing business portfolio as well as achieving and exceeding established revenue targets.

• Commercial awareness with the ability to think strategically and spot new opportunities.

• The ability to work independently, and possess strong organizational, time management and communication skills.

• Technical shrewdness and practical knowledge, a customer service orientated attitude, and a professional, resourceful, and patient approach, to be able to tactfully handle customer inquiries and negotiations.

• Excellent enthusiasm and a strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment.

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint) and preferably have experience working with CRM systems and/or in-house software programs.

• Experience drafting proposals and presenting in front clients will be considered important assets.

• The availability to travel, to meet and network with clients in person.

• Excellent communication skills and command of English. Additional languages skills are a strong plus.

Senior Data Analyst

10/10/2024

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MiFinity, a multiple award winning global payments provider, offers a range of cost-effective and efficient end-to-end payment solutions to our merchants and our customers. We have a growing network of international partner relationships and a best-in-class, highly secure and regulated platform. MiFinity is a licensed organization by the FCA in the UK, and by the MFSA in Malta.

MiFinity provide a range of B2B and B2C payment solutions, with the MiFinity eWallet being the cornerstone of our services. MiFinity’s online eWallet targets the online gaming, travel, forex and eCommerce sectors. It is a fast, simple, and secure way for customers to perform transactions with multiple local payment options and currencies.

Our mission is to provide simple, smart and secure payments to our merchants and our customers and become a market leader in the online payments industry.

About The Role:

Our business is growing at scale and this Business Analyst role has been created to help us manage our growth.

As a Senior Data Analyst, you’ll be responsible for making sure we’re making the best decisions.

You will thoughtfully retrieve data from various database environments (AWS, MS SQL) with an expert command of SQL, to establish a solid foundation for analysis and insights.

You’ll work closely with our teams to anticipate business needs and think with a business owner mindset – think critically about analyses, don’t just complete them.

You’ll have a passion for spreading the value of data throughout the company and communicating insights to a broad audience with varying levels of technical expertise.

While specific technical experience is required, the right mindset demonstrating a commercial aptitude, adaptability and willingness to learn and grow is paramount.

The Ideal Candidate will:

Work alongside key stakeholders to understand requests and provide solutions using data analytics

Create, maintain, and present financial and operational results to various levels of management

Detect and analyse patterns, providing actionable insights and projecting their business and customer impact

Develop, implement, and maintain leading-edge analytic systems, taking complicated problems and building simple framework

Employ statistical methods in Python and Excel to dissect and interpret complex data

Flexible and adaptable in regard to learning and understanding new technologies

Ability to effectively prioritize and execute tasks in a fast-paced environment

Lead and deliver application-related projects and analysis within the timeline

Assist in creating reports and dashboards for users

Qualifications

BA/BS in a quantitative field

Experience working in the payments, igaming, finance or related industry

3 years of work experience as a data analyst, or in a highly analytical role in the Fintech industry

High proficiency in data visualisation and analysis, and confident about framing complex queries.

Experience with big data analytics, identifying trends, patterns, and outliers in large volumes of data Expertise in optimizing data models (preferred)

Experience in presenting analytical reports to senior partners. Ability to communicate findings to both technical / non-technical clients.

Solid grasp of statistics and experience conducting data analyses

The capacity to juggle multiple priorities effectively within a fast-paced environment is critical

Familiarity with programming languages ( Python preferred )

Client Services Team Lead

10/10/24

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We are looking for an experienced Client Services Team Lead to join our Client Services team in Belfast.

You will be working in a small but highly successful team to achieve targets and provide the best standard of service to both internal and external stakeholders. You will manage a variety of customer scenarios and assist the team to deliver their best results. As part of your role you will run reports, provide an excellent standard of service, demonstrate expert business knowledge, assist the Client Services Manager with assigning responsibilities among the team, and provide feedback and guidance to the team as needed.

To succeed in this role, the successful candidate will have a strong background within a customer contact environment. The candidate will have proven experience working with high volume calls, tickets, and paperwork and who can adopt a positive approach to challenging situations.

All applications will be treated in strict confidence.

Responsibilities:

Set and monitor team goals;

Delegate daily tasks and respective deadlines;

Oversee day to day operation on Zendesk;

Monitor team performance and service level agreement;

Review Quality and Control and provide additional training and coaching when necessary;

Listen to team members feedback and resolve issues and conflicts within the Client Services Team;

Motivate the team to reach organizational goals;

Contribute to the growth of the company through a successful team;

Assist in the development of the department by constantly updating processes and macros on Zendesk/Confluence;

Fees Management and Merchant Onboarding;

Dealing with merchant queries and requests;

Undertake additional tasks and responsibilities when necessary by the business or in the absence of the Client Services Manager for business continuity;

Providing a high level of customer service to customers, working with them to resolve their queries.

Reviewing customer bank verification documentation and ensuring complete records are obtained in accordance with MiFinity practices and processes.

Reporting issues to higher management that require further investigation or escalation.

Customer Retention

Handling customer complaints in a professional and amiable way, in line with procedures

Deal courteously and effectively with enquiries or requests from customers and clients.

Process customer/client information in accordance with processes and procedures

Ensure that you comply with the industry regulations in line with business requirements.

The ideal Candidate will have:

At least 2 years+ Customer Service experience within a financial services environment (desirable but not essential)

Native or fluent in Polish, German or Italian represents a major advantage, but not a must

Willingness to work weekends and on a rota / shift pattern style schedule

Ability to multi-task and prioritise.

Strong team spirit with a passion and drive to help users and to deliver the best customer experience.

Ability to address customer requests with effective solutions and a positive attitude on emails/calls/chat.

Proactive problem-solving experience.

Empathetic and can communicate in a caring and friendly manner.

Ability to work with systems you may not have come across before

Excellent verbal and written communication skills are essential.

Enjoy working in a fast-paced environment.

Adaptable, receptive to feedback and eager to learn new things.

Keen attention to detail ensuring no errors in content.

Experience in working towards targets/KPI’s is preferred.

Self-starter, can easily adapt to change (new functionality, changing policies)

Flexible and adaptable

Additional languages would be a plus.

®MiFinity UK Limited, trading as MiFinity, is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 [Register Ref. 900090] for the issuing of electronic money. Registered in Northern Ireland. Registered address: 28 School Road, Newtownbreda, Belfast, BT8 6BT, Northern Ireland. Registration No. NI611169.

®Mifinity Malta Limited, trading as MiFinity, is authorised by the Malta Financial Services Authority (“MFSA”) as a Financial Institution under the Financial Institutions Act 1994 (Chapter 376 of the Laws of Malta). Registered address: Level 3 (SUITE 2507), Tower Business Center, Tower Street, Swatar, Birkirkara, Malta. Registration Number C64824.